Support

Now that you have filed a warranty claim be on the lookout for an email with the results, please be sure to check your spam or junk folder. We respond...

We cannot replace or refund a mattress that has not been at a customer for at least 30 days.  This is due to it may take time for a mattress to break...

Please contact our support team customer service team

Once the order has left the in home set-up is not refundable. Reach out to support@emattressoutlet.com.

Each carrier may be different. Please review your tracking information for more details.

You will receive information from the in home setup team with instructions, if any.

If an item is damaged at the time of delivery, please reach out to support@emattressoutlet.com.

Please review the tracking information.  You will have to contact the shipper to arrange the shipping window. 

After your order is complete, we will be sending you a confirmation with tracking.  Please be aware that packages may come in different dates as they may be shipping from different supplier locations.  Also...

Yes. eMattressOutlet has the option to pick up an old mattress and set up a new mattress.  Please review the options at the checkout cart to tailor to your needs.  If you are from California and...

Free: Contactless delivery to your front door or garage.  White glove service: Is available at an additional cost. See the cart options for the white glove costing.  If you selected White Glove delivery, you will get a...

As the pricing is substantially below MSRP, we cannot explicitly disclose the brand name, as per the brand's request to minimize cross-shopping opportunities. We carry well-known mattress brands commonly found at major retailers. For...