Support

Warranty claims for those who have purchased an extended warranty will have to contact the warranty provider. In order to file your warranty claim, please be sure to have a copy of your invoice...

In most cases we will be able to locate your receipt in our records however, it is the consumer's responsibility to retain proof of purchase to ensure warranty coverage should we be unable to locate it for you. 

If the product is not properly supported, then damage may occur therefore voiding the warranty. We encourage you to review the terms and conditions of the limited warranty which provides...

Please review the warranty information on the product page.

Blemishes, rips, tears and burns on the item will void your manufacturer's warranty. Improper support will void your manufacturer's warranty, for details on what is considered proper support for your mattress please...

As Is Mattresses will come with a special warranty and any free promotional items on your receipt do not come with a warranty. 

The manufacturer’s warranty does not cover the third-party inspection fee of $79.99. Please be aware that transportation costs are also not covered under the manufacturer’s warranty. However, in the event...

Your warranty coverage is offered through the manufacturer and will differ across brands. Please review your warranty card for coverage details. The law tags on your mattress will provide a...

Now that you have filed a warranty claim be on the lookout for an email with the results, please be sure to check your spam or junk folder. We respond...

We cannot replace or refund a mattress that has not been at a customer for at least 30 days.  This is due to it may take time for a mattress to break...

Please contact our support team customer service team

eMattressOutlet offers the manufacturers warranty that is listed on the product page.  For liquidated "As Is" mattresses usually lack a warranty, we provide a 1-year warranty for these models.