We partner with Own.lease and Snap to provide lease-to-own payment options. This allows customers to lease merchandise with the option to acquire ownership over time through scheduled payments or an early purchase option.

Approval is subject to eligibility, and terms may vary.

Yes — early purchase options are available through our partners.

Customers may choose to pay off their lease early to acquire ownership before the full term. The payoff amount and any applicable fees will be outlined in your lease agreement.

Please review your lease or account for full details.

eMattressOutlet currently partners with Own.lease and Snap Finance for lease-to-own options.

Your lease-to-own provider manages your lease agreement, payment schedule, remaining balance, payment methods, early purchase options, and other questions regarding your lease account. eMattressOutlet Customer Support does not have access to make changes to these portions of your lease.

If you have questions about the product or your eMattressOutlet order, please contact us through website chat or at support@emattressoutlet.com.

For questions regarding your lease or payments, please contact the lease-to-own provider you selected when placing your order:

Own.lease

Customer Portal: Own.lease Customer Portal | Manage Your Account

Customer Service: 1-855-447-4921

Snap Finance

Customer Portal: Customer Portal

Customer Care: 1-877-557-3769

Please have your account information available when contacting your lease-to-own provider so they can better assist you.

Depending on the financing option you choose, a first payment or down payment may be required to complete your purchase. The amount, if any, is determined by the financing provider and any promotional offers available at the time of your application.

We currently offer financing through Own.lease and Snap Finance. Any required payment will be clearly displayed before you complete your financing application and finalize your order.

To see your financing options, simply add your desired item(s) to your cart and proceed to checkout. You will have the opportunity to apply through one of our financing partners, including Own.lease or Snap Finance.

A short application is required to determine your eligibility and approval amount. Approval is not guaranteed and is based on each financing provider's qualification criteria.

At this time, we are unable to accept orders over the phone.

All orders must be placed through our website to ensure your information is entered accurately, inventory is up to date, and you have the opportunity to review your order before completing your purchase. Placing your order online also allows you to choose from our available payment methods and financing options, including Own.lease and Snap Finance, if applicable.

If you have questions about a product, need assistance navigating our website, or need help before placing your order, our Customer Support team is happy to assist you. However, all purchases must be completed through our secure online checkout.

Orders may be canceled within 1 hour of being placed. After that time, your order may begin processing and we cannot guarantee that a cancellation can be completed.

To request a cancellation, please log in to your Shop account or your eMattressOutlet customer account and submit the cancellation request directly from your order as soon as possible.

Submitting the request through your account allows our team to see and review the cancellation within the order system.

Cancellation requests sent by email may not be processed as quickly and do not replace the cancellation request submitted through your Shop or eMattressOutlet account.

We will make every effort to cancel your order if it has not yet entered fulfillment. Once an order has been processed or shipped, cancellation may no longer be available.

No. Once an order has been placed, we are unable to make changes to the order. This includes changing the product, size, color, quantity, shipping address, or other order details.

If you realize that you ordered the wrong item or entered incorrect information, please contact Customer Support as soon as possible to request a cancellation. Orders may only be canceled within the applicable cancellation window and cancellation is not guaranteed once processing or fulfillment has begun.

If your cancellation is successfully completed, you may then place a new order with the correct product or information.

Please carefully review your items, product options, quantities, shipping address, and contact information before completing your purchase.

Once an order has been completed, we are unable to change the shipping address.

If your order has not yet been processed, you may request to cancel your order (within the one-hour cancellation window) and place a new order using the correct shipping address.

Occasionally, orders may be canceled due to inventory availability, payment verification, pricing errors, or suspected fraudulent activity. If your order is canceled, you will be notified by email, and any applicable refund will be processed back to your original payment method.

Explore numerous options tailored to various sleep habits. Visit our mattress page on our website and discover a wide variety of options designed for your comfort. For more support, please chat with our Mattress experts for more information.

All products sold by eMattressOutlet are new.

We do not sell used products. Products are shipped new from our third-party vendors and fulfillment warehouses.

Please note that packaging may sometimes show signs of handling or transportation during the shipping process. This does not mean the product is used.

If you receive a product that appears damaged, defective, or otherwise not in new condition, please contact our Customer Support team through website chat or at support@emattressoutlet.com so we can assist you.

Before completing your purchase, please take a few moments to carefully review the product specifications, dimensions, and other details provided on the product page.

For furniture and other large items, always review the listed dimensions to make sure the product is the right size for your space. Dimensions may be shown in the product description, specifications, or product images. We also recommend measuring your room and any doorways, hallways, stairways, or other areas the product will need to pass through. Product photos should not be used alone to determine the actual size or scale of an item.

For mattresses, please review both the dimensions and listed firmness or comfort level before purchasing. Mattress comfort is personal, and terms such as soft, medium, medium-firm, or firm are intended to help you select the mattress that best matches your preferences. We recommend reviewing all available product information before making your selection.

If you have any questions about a product's dimensions, mattress firmness, specifications, or compatibility, please contact us before placing your order. Our Customer Support team is happy to help through our website chat or by email at support@emattressoutlet.com.

Taking a few minutes to review these details before purchasing can help ensure you select the product that's right for your space, needs, and comfort preferences.

Modern mattresses typically don't need flipping. Unlike older models, rotating them head to foot every 6 months ensures even wear and minimizes body impressions.

To assess if you need a new mattress, onsider these signs of lost support: 

- Better sleep elsewhere (e.g., hotels) 

- Visible wear (sagging, lumpiness) 

- Rotating fails to help 

- Mattress is aging (5-8 years old) 

- Waking up tired or achy

Not all mattresses need a box spring, but following manufacturer guidelines for proper support is crucial to prevent damage. We advise investing in a new box spring and bed frame to ensure proper support and maintain the product warranty.  Review your bed frame and understand the number of slats that would be supporting a mattress. If your frame is well supported with slats with limited space gaps, you may not need a box spring. Review our beds and frames to buy a frame that would not require a box spring.

Choosing a mattress for two can be tricky, but split sizes (Queen, King) from many manufacturers eliminate compromise for better sleep. Chat with a Customer service agent for help finding the right one.

A standard box spring is about 9” tall, while a low-profile one is around 5” tall. Both rovide equal support, differing only in eight contribution to your sleep setup.

Mattress height depends on thickness and quality.

Pillow top and eurotop mattresses differ in how their comfort layers are integrated. Pillow tops have comfort materials sewn onto the top, resembling a pillow. Eurotops have comfort layers sewn into the mattress surface, creating a uniform appearance. 

Mattresses cater to individuals of various shapes and sizes. The key consideration is
finding a mattress that ensures proper alignment and support for your spine.
Visit our mattress page on our website and discover a wide variety of options designed for your comfort or speak with our customer support team. 

As the pricing is substantially below MSRP, we cannot explicitly disclose the brand name, as per the brand's request to minimize cross-shopping opportunities. We carry well-known mattress brands commonly found at major retailers. For more details, please use the chat function to connect with a mattress expert who can
provide additional information. 

Most of our furniture requires some assembly upon delivery. Assembly instructions and the necessary hardware are typically included with your purchase unless otherwise noted on the product page.

Assembly requirements vary by product. While some items require only minimal assembly, larger or more complex furniture may take additional time and may require two people for assembly.

If you discover that any hardware or parts are missing or damaged, please contact Customer Support at support@emattressoutlet.com as soon as possible. We'll work with the manufacturer to help resolve the issue and get the necessary replacement parts to you as quickly as possible.

Once your order has been processed and a shipping label has been created, tracking information is typically sent to you by email. Please note that tracking may not show movement immediately, as the shipping carrier may not have scanned the package yet.

Orders placed Monday through Friday typically begin processing the same business day or the next business day. Orders placed on weekends or holidays will generally begin processing on the next business day.

Most products are fulfilled through our third-party warehouse network, and tracking information is typically available once a shipping label has been created. However, some products are fulfilled by specialty vendors, including Elements and Malouf. For these orders, it may take 2–3 business days after processing for the vendor to provide tracking information.

As soon as tracking information is received, we will update your order and send your tracking details to the email address associated with your purchase.

If you have not received tracking information after 3 business days, please contact Customer Support. We'll be happy to check the status of your order and provide you with an update.

Yes. If your order contains multiple items, you may receive more than one shipping confirmation and tracking email.

Items may ship separately from different warehouses or fulfillment partners, and each shipment is assigned its own tracking number. As a result, tracking information may be sent in multiple emails and on different days as each item is prepared for shipment.

Please monitor your email for additional shipping confirmations until all items in your order have shipped. If you have not received tracking information for one or more items within 3 business days after your order has been processed, please contact Customer Support. We'll be happy to review your order and provide an update.

If you request that the shipping carrier hold your package for pickup, you are responsible for collecting it within the carrier's designated hold period.

If the package is not picked up and is returned to us by the carrier, no refund will be issued. The shipment will be considered delivered based on your request to have it held.

Please do not refuse delivery or ask the shipping carrier to return your order to the sender.

eMattressOutlet products are fulfilled and shipped through third-party warehouses and vendors and do not ship from an eMattressOutlet warehouse. If a delivery is refused, the carrier may return the product to a third-party shipping location that is not an authorized return location for eMattressOutlet.

Because refused shipments cannot be properly received, identified, inspected, or processed through our standard return procedure, refusing delivery is not considered an approved return and will not qualify for a refund.

If you no longer want your order, you must accept delivery and follow our Return Policy. Once the product has been delivered, you may submit a return request through your online account or contact Customer Support for the correct return address. Customers are responsible for arranging and paying for return shipping.

If you have questions about your order or delivery, please contact our Customer Support team through website chat or at support@emattressoutlet.com.

All orders include free shipping on the initial purchase. Return shipping costs are not included.

Most orders are delivered within 5–14 business days, depending on the item and your location.

Smaller items are typically shipped through FedEx or UPS and will be delivered directly to your home.

Larger items, such as furniture, may be shipped through a freight carrier (LTL) such as CEVA, Metropolitan, or another delivery partner. If your order is being delivered by a freight carrier, they will contact you directly to schedule a delivery appointment.

For orders shipped through FedEx or UPS, we recommend downloading the carrier's mobile app and creating an account. This allows you to track your package, receive delivery updates, and provide any special delivery instructions if needed.

If you have any questions about your shipment, our team is always happy to help.

Many of our products are shipped in multiple boxes to help protect them during transit. It is common for these packages to arrive on different days.

Before reporting missing items, please check your tracking information to see if additional packages are still in transit.

After your order is complete, we will be sending you a confirmation with tracking. Please be aware that packages may come in different dates as they may be shipping from different supplier locations.  Also know that shipping may be 5 - 14 days if it is shipped LTL and not FEDEX or UPS ground.

Once your order has shipped, you can use the tracking information provided by eMattressOutlet to check the latest status directly with the shipping carrier.

Please have your tracking number available when contacting the carrier.

• UPS
  Customer Service: 1-800-742-5877
  Track your UPS shipment
  
• FedEx
  Customer Service: 1-800-463-3339 (1-800-GoFedEx)
  Track your FedEx shipment
  
• CEVA Logistics – Home Delivery
  Customer Service: 1-844-215-0640
  Track your CEVA shipment
  
• Metropolitan Warehouse & Delivery (Metro)
  Customer Support: 1-800-300-7417
  Metropolitan Warehouse & Delivery – Contact & Tracking
  

For the most current delivery information, we recommend checking your carrier's tracking system first.

If the carrier advises that the retailer or shipper must contact them to resolve an issue, please contact eMattressOutlet Customer Support through our website chat or at support@emattressoutlet.com, and we'll assist with the next steps.

Please do not refuse delivery or instruct the carrier to return your shipment to the sender. If there is an issue with your order or delivery, please contact eMattressOutlet Customer Support for assistance.

We understand it can be concerning when your tracking information doesn't appear to be moving.In many cases, your order has already left the warehouse and is on its way, even if the tracking still shows "Label Created" or has not updated for several days. Shipping carriers do not always scan packages immediately, and it is common for there to be gaps between tracking updates while a shipment is traveling between facilities.Large items such as mattresses, furniture, and freight shipments may take longer to show updates because they often move through multiple carrier hubs before receiving their next scan.Most orders are delivered within 5–14 business days, although delivery times can vary based on carrier volume, weather conditions, holidays, and your location.If your tracking has not updated for an extended period or you believe there may be an issue with your shipment, please contact our support team and we will be happy to assist you.

While we work hard to ensure orders are processed and delivered as quickly as possible, shipping delays can occasionally occur due to circumstances beyond our control. Factors such as severe weather, carrier delays, manufacturer processing times, holidays, high shipping volumes, or other unforeseen events may affect your order's delivery timeline.

We recommend checking your tracking information regularly for the latest shipping updates provided by the carrier. If your tracking has not updated for several business days or you believe there may be an issue with your shipment, please contact our Customer Support team. We'll be happy to review your order and work with the shipping carrier or manufacturer, when necessary, to help determine the status of your shipment.

We appreciate your patience and understanding, and we'll do everything we can to help ensure your order arrives as quickly as possible.

Some products ship directly from the manufacturer. Processing times vary depending on product availability, warehouse location, and order verification. While many orders are processed within 1–3 business days, some specialty or oversized items may take longer before shipping. Once your order ships, you'll receive tracking information by email.

When multiple items or larger products are ordered, they are often shipped in separate packages. In some cases, these packages may come from different warehouses or suppliers and can arrive on different days.

We recommend checking all tracking numbers associated with your order, as each package may have its own delivery status and estimated arrival date.

If all tracking shows delivered and you are still missing part of your order, please contact us and we'll be happy to assist you.

Free: Contactless delivery to your front door or garage. 

We're sorry to hear that your order has not arrived.

Before reporting a package as lost, please verify the latest tracking information and allow up to 14 business days from the shipment date for delivery, as carrier delays can sometimes occur.

If your order was shipped through FedEx or UPS and tracking has not updated, or the package has not been delivered after 14 business days, please contact the carrier directly and file a lost package claim. Once a claim has been opened, please provide us with the claim or case number.

After receiving the claim information, we will work with the carrier and manufacturer to investigate the shipment and determine the appropriate resolution, which may include replacement parts, a replacement product, or other available options.

Please note that lost package investigations are handled by the shipping carrier and may take several business days to complete. We appreciate your patience during this process and will assist wherever possible to help resolve the issue.

If you need assistance locating your tracking information or filing a claim, please contact our support team and we'll be happy to help.

We ship anywhere in the continental 48 states.

Delivery notifications vary by carrier and shipment type.

For freight deliveries, the carrier will typically contact you to schedule a delivery appointment and may call before delivery.

For standard deliveries through carriers such as FedEx or UPS, a phone call is generally not provided. Instead, delivery updates are usually sent through the carrier's tracking system.

We recommend monitoring your tracking information closely for the most up-to-date delivery status and any special instructions provided by the carrier. If you have questions about your shipment, please contact our support team and we'll be happy to assist.

In most cases we will be able to locate your receipt in our records however, it is the consumer's responsibility to retain proof of purchase to ensure warranty coverage should we be unable to locate it for you.

eMattressOutlet offers the manufacturers warranty that is listed on the product page. For liquidated "As Is" mattresses usually lack a warranty.

Please review the warranty information on the product page.

Your warranty coverage is offered through the manufacturer and will differ across brands. Please review your warranty card for coverage details. The law tags on your mattress will provide a code that you should reference against the warranty card for the length of your warranty period.

As Is Mattresses will come with a special warranty and any free promotional items on your receipt do not come with a warranty.

Blemishes, rips, tears and burns on the item will void your manufacturer's warranty. Improper support will void your manufacturer's warranty, for details on what is considered proper support for your mattress please refer to the warranty card received with the delivery of your mattress.

The manufacturer’s warranty does not cover the third-party inspection fee of $79.99. Please be aware that transportation costs are also not covered under the manufacturer’s warranty. However, in the event your product is deemed defective, we will take what you paid for the inspection and apply it towards the delivery charge for the exchange.

If the product is not properly supported, then damage may occur therefore voiding the warranty. We encourage you to review the terms and conditions of the limited warranty which provides the required support needed for your product. We are unable to provide warranty assistance for a mattress that is damaged as a result of improper support.

Before reporting missing parts, please take a moment to check your tracking information to confirm that all packages have been delivered. Many couches and sectionals ship in multiple boxes, and it's common for packages to arrive on different days.

We also recommend checking inside and underneath the furniture. Manufacturers often store items such as armrests, legs, hardware, pillows, and other components inside zippered or Velcro-secured compartments to help protect the pieces and save space during shipping.

If you've received all packages and still can't locate the missing pieces, please email support@emattressoutlet.com. We'll be happy to help get everything resolved as quickly as possible.

Many issues can be resolved by replacing only the damaged or missing parts, which is often much faster than returning the entire product.

Working directly with the manufacturer also helps ensure you receive the correct replacement parts for your item.

If you choose not to proceed with the warranty claim process and instead return the item, standard return shipping charges will apply in accordance with our Return Policy.

Most vendor claims are resolved within 5–7 business days, although some manufacturers may require additional time depending on the complexity of the claim.

We appreciate your patience while we work directly with the manufacturer to reach a resolution.

Manufacturers require photos before approving replacement parts, replacements, or other warranty resolutions.

Providing all requested photos at the beginning of the claim allows us to accurately identify the issue and helps avoid delays in processing your claim.

In many cases, manufacturers replace only the damaged or missing parts rather than the entire product. This allows issues to be resolved more quickly and helps avoid the inconvenience of replacing a large item when only one or two components need attention.

Once your claim has been reviewed, the manufacturer will determine the most appropriate resolution based on the nature of the issue. This may include sending replacement parts, replacing the product, or offering another appropriate resolution.

Our Customer Support team will work directly with the manufacturer on your behalf and keep you informed throughout the claims process.

We're sorry to hear there's an issue with your order.

If your item arrives damaged, defective, incomplete, or with missing parts required for assembly, please contact Customer Support as soon as possible. A claim will need to be submitted to the vendor or manufacturer so the issue can be reviewed and the appropriate resolution can be determined.

To help us begin your claim and avoid delays, please email support@emattressoutlet.com with your order number and clear photos of the following:

• The damaged, defective, or affected area
  
• The entire product from multiple angles
  
• The shipping box and any visible damage to the packaging
  
• The shipping label
  
• All parts and components received, if applicable
  
• Assembly instructions identifying the missing or damaged part, if applicable
  
• A brief description of the issue
  

All requested photos and information are required before we can submit the claim. Providing complete documentation at the beginning of the process helps prevent delays and allows us to work with the vendor, manufacturer, or shipping carrier as quickly as possible.

Once the claim has been reviewed, the resolution may include replacement parts, replacement components, a replacement product, or another appropriate resolution, depending on the nature of the issue and the vendor or manufacturer's determination.

Claims and replacement requests typically take 5–7 business days to review and process, although some vendors or manufacturers may require additional time.

We appreciate your patience and will work to resolve the issue as quickly as possible.

Return requests must be made within 14 days of delivery.

For standard returns, customers are responsible for arranging and paying for return shipping. eMattressOutlet does not provide prepaid return shipping labels. All items must be returned in their original packaging to ensure safe transport and proper processing.

If your product arrives damaged, defective, or missing required parts, a claim must first be filed with the vendor or manufacturer. Customers are required to provide the requested photos and documentation before a claim can be submitted.

If you choose not to complete the claim process and instead wish to return the product, the return will be handled under our standard Return Policy, including customer-paid return shipping.

Return requests can be submitted through your eMattressOutlet online account or by contacting Customer Support at support@emattressoutlet.com.

Once an approved return is received and inspected, any applicable refund will be issued to the original method of payment. Refunds typically take 5–7 business days to appear after processing, depending on your payment provider.

eMattressOutlet does not offer direct exchanges.

If you would like a different product, size, color, or model, you will need to return the original item in accordance with our Return Policy and place a new order for the item you would like instead.

Customers are responsible for arranging and paying for return shipping, and the original product must be returned in its original packaging.

If your item arrived damaged, defective, or with missing parts, please do not initiate a standard return. Contact Customer Support first so the required vendor or manufacturer claim can be filed.

If you have questions, please contact us through our website chat or email support@emattressoutlet.com.

You can request a return directly through your eMattressOutlet customer account.

Sign in using the email address associated with your order, locate the order you would like to return, and select the option to request a return. Follow the prompts to select the applicable item(s) and provide the requested information.

You may also request a return by contacting Customer Support at support@emattressoutlet.com.

Once your return request has been reviewed, we will provide the correct return shipping address. eMattressOutlet does not provide return shipping labels or arrange return transportation. Customers are responsible for arranging and paying for return shipping.

If your item arrived damaged, defective, or with missing parts, please contact Customer Support so the required vendor or manufacturer claim can be started.

Return requests must be submitted within 14 days of delivery.

The 14-day return period begins on the date your order is marked as delivered by the shipping carrier. We recommend inspecting your items as soon as they arrive and contacting us promptly if you have any concerns.

Return requests submitted after the 14-day return period are not eligible for return.

If your item arrives damaged, defective, or with missing parts, please contact Customer Support as soon as possible at support@emattressoutlet.com so we can begin the required vendor or manufacturer claim process.

Customers are responsible for arranging and paying for all return shipping costs.

Once your return request has been reviewed, eMattressOutlet will provide the correct return shipping address. You may then select the shipping carrier of your choice and arrange shipment directly with that carrier.

eMattressOutlet does not provide prepaid return shipping labels or arrange return transportation.

If your product arrived damaged, defective, or with missing parts, please contact Customer Support before attempting to return it. A claim must first be filed with the vendor or manufacturer so the issue can be reviewed and an appropriate resolution provided.

If you choose not to complete the claim process and instead decide to return the product, you will still be responsible for arranging and paying for return shipping.

No. eMattressOutlet does not provide prepaid return shipping labels.

Customers are responsible for arranging and paying for their own return shipping. Once your return request has been reviewed, we will provide you with the correct return shipping address.

You may choose the shipping carrier you prefer to complete the return. We strongly recommend using a trackable shipping method and keeping your tracking information and shipping receipt until your return has been received and processed.

Please do not ship a return to the original sender or warehouse address shown on your package. Products may be fulfilled through third-party warehouses or vendors, and the correct return address will be provided by eMattressOutlet after your return request is reviewed.

Whenever possible, all items should be returned in their original packaging.

Original packaging helps protect the product during return shipping and allows the item to be properly received and inspected. We strongly recommend keeping all boxes, protective materials, inserts, and other packaging until you are certain you will be keeping the product.

If the original packaging is no longer available, the customer is responsible for properly and securely packaging the product for return shipment. Replacement packaging and any materials needed to safely prepare the product for shipping are the customer's responsibility.

The product must be packaged appropriately to prevent scratches, dents, breakage, moisture damage, or other damage during transportation.

Items damaged during return shipping due to missing, improper, or insufficient packaging may not be eligible for a refund.

If you have questions about packaging your return, please contact Customer Support at support@emattressoutlet.com before shipping the product.

Once your returned product has been received and inspected, any applicable refund will be processed to the original method of payment.

After the refund has been processed, it typically takes 5–7 business days to appear, depending on your bank or payment provider. Processing times may vary by financial institution.

Please note that the refund process does not begin when the return is shipped. The product must first be received and inspected at the designated return location.

If your purchase was made using one of our lease-to-own partners, any applicable adjustment or refund will be processed according to the terms and procedures of that provider.

We recommend keeping your return tracking number and shipping receipt until your return has been received and your refund has been processed.

No. Our products are only available online.

We partner with Own.lease to offer lease-to-own payment options.

Customers can apply by adding items to their cart and selecting Own.lease at checkout. Approval is based on eligibility.

Customers can apply by adding items to their cart and selecting Own.lease at checkout. A short application is required to determine eligibility.

Prominent mattress manufacturers require an outlet for excess liquidated, discontinued, or slightly blemished high-quality mattresses. Traditional retailers face challenges incorporating these mattresses into their stores due to warranty policies. Consequently, manufacturers struggle to move large volumes of these mattresses, leading to potential landfill disposal. Our
solution is to serve as a key outlet for these manufacturers, offering exceptional value to our customers.

For accounts that are through Own.lease, customers must contact Own.lease directly at 855-447-4921 regarding payment terms, grace periods, or arrangements.

If your order was completed through Own.lease, you must contact Own.lease directly at 855-447-4921 for any questions regarding payments, grace periods, or arrangements.

“No Credit Needed” means that you may be approved for financing or leasing without a credit score or credit history.

Our branded "As Is" mattresses encompass factory overstocks, limited production, floor models, comfort trials, minor blemishes, scuffed items, discontinued, and exchanged products. Manufacturers thoroughly inspect these mattresses, delivering only those deemed suitable for
resale to our facility. These goods undergo our internal certification process, and once certified, they are sold and delivered. Our branded mattresses are available at a significant discount below MSRP, contributing to waste reduction at landfills.

Reach out to our customer service team.