We partner with Own.lease and Snap to provide lease-to-own payment options. This allows customers to lease merchandise with the option to acquire ownership over time through scheduled payments or an early purchase option.

Approval is subject to eligibility, and terms may vary.

Yes — early purchase options are available through our partners.

Customers may choose to pay off their lease early to acquire ownership before the full term. The payoff amount and any applicable fees will be outlined in your lease agreement.

Please review your lease or account for full details.

Depending on the financing option you choose, a first payment or down payment may be required to complete your purchase. The amount, if any, is determined by the financing provider and any promotional offers available at the time of your application.

We currently offer financing through Own.lease and Snap Finance. Any required payment will be clearly displayed before you complete your financing application and finalize your order.

To see your financing options, simply add your desired item(s) to your cart and proceed to checkout. You will have the opportunity to apply through one of our financing partners, including Own.lease or Snap Finance.

A short application is required to determine your eligibility and approval amount. Approval is not guaranteed and is based on each financing provider's qualification criteria.

At this time, we are unable to accept orders over the phone.

All orders must be placed through our website to ensure your information is entered accurately, inventory is up to date, and you have the opportunity to review your order before completing your purchase. Placing your order online also allows you to choose from our available payment methods and financing options, including Own.lease and Snap Finance, if applicable.

If you have questions about a product, need assistance navigating our website, or need help before placing your order, our Customer Support team is happy to assist you. However, all purchases must be completed through our secure online checkout.

Orders may be canceled within 1 hour of being placed. After that time, your order begins processing and we cannot guarantee that a cancellation can be completed.

If you need to cancel your order, please contact Customer Support immediately. We will make every effort to process your request if your order has not yet entered fulfillment.

We are unable to make changes to orders once they have been placed. If you ordered the wrong item, color, size, or quantity, you will need to request a cancellation within 1 hour of placing your order. Once the order has been canceled, you may place a new order with the correct item(s).

Please contact Customer Support as soon as possible if you need to request a cancellation.

Once an order has been completed, we are unable to change the shipping address.

If your order has not yet been processed, you may request to cancel your order (within the one-hour cancellation window) and place a new order using the correct shipping address.

Occasionally, orders may be canceled due to inventory availability, payment verification, pricing errors, or suspected fraudulent activity. If your order is canceled, you will be notified by email, and any applicable refund will be processed back to your original payment method.

Explore numerous options tailored to various sleep habits. Visit our mattress page on our website and discover a wide variety of options designed for your comfort. For more support, please chat with our Mattress experts for more information.

Modern mattresses typically don't need flipping. Unlike older models, rotating them head to foot every 6 months ensures even wear and minimizes body impressions.

To assess if you need a new mattress, onsider these signs of lost support: 

- Better sleep elsewhere (e.g., hotels) 

- Visible wear (sagging, lumpiness) 

- Rotating fails to help 

- Mattress is aging (5-8 years old) 

- Waking up tired or achy

Not all mattresses need a box spring, but following manufacturer guidelines for proper support is crucial to prevent amage. We advise investing in anew box spring and bed frame to ensure proper support and maintain the product arranty.  Review your bed frame and understand the amount of slats that would be supporting a mattress. If your frame is well supported with slats with limited space
gaps, you may not need a box spring. Review our beds and frames to buy a frame that would not require a box spring.

Choosing a mattress for two can be tricky, but split sizes (Queen, King) from many manufacturers eliminate compromise for better sleep. Chat with a Customer service agent for help finding the right one.

A standard box spring is about 9” tall, while a low-profile one is around 5” tall. Both rovide equal support, differing only in eight contribution to your sleep setup.

Mattress height depends on thickness and quality.

Pillow top and eurotop mattresses differ in how their comfort layers are integrated. Pillow tops have comfort materials sewn onto the top, resembling a pillow. Eurotops have comfort layers sewn into the mattress surface, creating a uniform appearance. 

Mattresses cater to individuals of various shapes and sizes. The key consideration is
finding a mattress that ensures proper alignment and support for your spine.
Visit our mattress page on our website and discover a wide variety of options designed for your comfort or speak with our customer support team. 

As the pricing is substantially below MSRP, we cannot explicitly disclose the brand name, as per the brand's request to minimize cross-shopping opportunities. We carry well-known mattress brands commonly found at major retailers. For more details, please use the chat function to connect with a mattress expert who can
provide additional information. 

Most of our furniture requires some assembly upon delivery. Assembly instructions and the necessary hardware are typically included with your purchase unless otherwise noted on the product page.

Assembly requirements vary by product. While some items require only minimal assembly, larger or more complex furniture may take additional time and may require two people for assembly.

If you discover that any hardware or parts are missing or damaged, please contact Customer Support at support@emattressoutlet.com as soon as possible. We'll work with the manufacturer to help resolve the issue and get the necessary replacement parts to you as quickly as possible.

Once your order has been processed and a shipping label has been created, tracking information is typically sent to you by email. Please note that tracking may not show movement immediately, as the shipping carrier may not have scanned the package yet.

Orders placed Monday through Friday typically begin processing the same business day or the next business day. Orders placed on weekends or holidays will generally begin processing on the next business day.

Most products are fulfilled through our third-party warehouse network, and tracking information is typically available once a shipping label has been created. However, some products are fulfilled by specialty vendors, including Elements and Malouf. For these orders, it may take 2–3 business days after processing for the vendor to provide tracking information.

As soon as tracking information is received, we will update your order and send your tracking details to the email address associated with your purchase.

If you have not received tracking information after 3 business days, please contact Customer Support. We'll be happy to check the status of your order and provide you with an update.

Yes. If your order contains multiple items, you may receive more than one shipping confirmation and tracking email.

Items may ship separately from different warehouses or fulfillment partners, and each shipment is assigned its own tracking number. As a result, tracking information may be sent in multiple emails and on different days as each item is prepared for shipment.

Please monitor your email for additional shipping confirmations until all items in your order have shipped. If you have not received tracking information for one or more items within 3 business days after your order has been processed, please contact Customer Support. We'll be happy to review your order and provide an update.

If you request that the shipping carrier hold your package for pickup, you are responsible for collecting it within the carrier's designated hold period.

If the package is not picked up and is returned to us by the carrier, no refund will be issued. The shipment will be considered delivered based on your request to have it held.

All orders include free shipping on the initial purchase. Return shipping costs are not included.

Most orders are delivered within 5–14 business days, depending on the item and your location.

Smaller items are typically shipped through FedEx or UPS and will be delivered directly to your home.

Larger items, such as furniture, may be shipped through a freight carrier (LTL) such as CEVA, Metropolitan, or another delivery partner. If your order is being delivered by a freight carrier, they will contact you directly to schedule a delivery appointment.

For orders shipped through FedEx or UPS, we recommend downloading the carrier's mobile app and creating an account. This allows you to track your package, receive delivery updates, and provide any special delivery instructions if needed.

If you have any questions about your shipment, our team is always happy to help.

Many of our products are shipped in multiple boxes to help protect them during transit. It is common for these packages to arrive on different days.

Before reporting missing items, please check your tracking information to see if additional packages are still in transit.

After your order is complete, we will be sending you a confirmation with tracking. Please be aware that packages may come in different dates as they may be shipping from different supplier locations.  Also know that shipping may be 5 - 14 days if it is shipped LTL and not FEDEX or UPS ground.

We understand it can be concerning when your tracking information doesn't appear to be moving.In many cases, your order has already left the warehouse and is on its way, even if the tracking still shows "Label Created" or has not updated for several days. Shipping carriers do not always scan packages immediately, and it is common for there to be gaps between tracking updates while a shipment is traveling between facilities.Large items such as mattresses, furniture, and freight shipments may take longer to show updates because they often move through multiple carrier hubs before receiving their next scan.Most orders are delivered within 5–14 business days, although delivery times can vary based on carrier volume, weather conditions, holidays, and your location.If your tracking has not updated for an extended period or you believe there may be an issue with your shipment, please contact our support team and we will be happy to assist you.

While we work hard to ensure orders are processed and delivered as quickly as possible, shipping delays can occasionally occur due to circumstances beyond our control. Factors such as severe weather, carrier delays, manufacturer processing times, holidays, high shipping volumes, or other unforeseen events may affect your order's delivery timeline.

We recommend checking your tracking information regularly for the latest shipping updates provided by the carrier. If your tracking has not updated for several business days or you believe there may be an issue with your shipment, please contact our Customer Support team. We'll be happy to review your order and work with the shipping carrier or manufacturer, when necessary, to help determine the status of your shipment.

We appreciate your patience and understanding, and we'll do everything we can to help ensure your order arrives as quickly as possible.

Some products ship directly from the manufacturer. Processing times vary depending on product availability, warehouse location, and order verification. While many orders are processed within 1–3 business days, some specialty or oversized items may take longer before shipping. Once your order ships, you'll receive tracking information by email.

When multiple items or larger products are ordered, they are often shipped in separate packages. In some cases, these packages may come from different warehouses or suppliers and can arrive on different days.

We recommend checking all tracking numbers associated with your order, as each package may have its own delivery status and estimated arrival date.

If all tracking shows delivered and you are still missing part of your order, please contact us and we'll be happy to assist you.

We're sorry to hear there's an issue with your order.

If your item arrives damaged, defective, or with missing parts, please contact Customer Support as soon as possible. To help us begin your claim and avoid delays, please email support@emattressoutlet.com with your order number and clear photos of the following:

The damaged item or area of concern
The entire product
The shipping box and any visible damage to the packaging
All parts received (if applicable)
If applicable, the assembly instructions showing the missing or damaged part
A brief description of the issue

Providing complete information at the beginning of the claim helps us work with the manufacturer or shipping carrier as quickly as possible.

Please note that claims and replacement requests typically take 5–7 business days to review and process, although some manufacturers may require additional time. We appreciate your patience and will work to resolve your issue as quickly as possible.

Free: Contactless delivery to your front door or garage. 

We're sorry to hear that your order has not arrived.

Before reporting a package as lost, please verify the latest tracking information and allow up to 14 business days from the shipment date for delivery, as carrier delays can sometimes occur.

If your order was shipped through FedEx or UPS and tracking has not updated, or the package has not been delivered after 14 business days, please contact the carrier directly and file a lost package claim. Once a claim has been opened, please provide us with the claim or case number.

After receiving the claim information, we will work with the carrier and manufacturer to investigate the shipment and determine the appropriate resolution, which may include replacement parts, a replacement product, or other available options.

Please note that lost package investigations are handled by the shipping carrier and may take several business days to complete. We appreciate your patience during this process and will assist wherever possible to help resolve the issue.

If you need assistance locating your tracking information or filing a claim, please contact our support team and we'll be happy to help.

We ship anywhere in the continental 48 states.

Delivery notifications vary by carrier and shipment type.

For freight deliveries, the carrier will typically contact you to schedule a delivery appointment and may call before delivery.

For standard deliveries through carriers such as FedEx or UPS, a phone call is generally not provided. Instead, delivery updates are usually sent through the carrier's tracking system.

We recommend monitoring your tracking information closely for the most up-to-date delivery status and any special instructions provided by the carrier. If you have questions about your shipment, please contact our support team and we'll be happy to assist.

In most cases we will be able to locate your receipt in our records however, it is the consumer's responsibility to retain proof of purchase to ensure warranty coverage should we be unable to locate it for you.

Returns are accepted in accordance with this policy. Unless an item arrives damaged, defective, or missing required parts, customers are responsible for return shipping costs.

Return requests must be made within 14 days of delivery.

All items must be returned in their original packaging to ensure safe transport and proper processing. Items damaged during return shipping due to improper packaging may not be eligible for a refund.

To initiate a return, please contact our customer support team at 855-201-1533 or by email. We will provide the return address.

Once your return is received and inspected, we will issue a refund to your original method of payment. Refunds typically take 5–7 business days to appear, depending on your payment provider.

If your item arrives defective or is missing parts required for assembly, please contact our customer service team promptly.

We may request photos of the item, packaging, and all components for verification. Once reviewed, we will provide next steps, which may include replacement parts, a return, or other resolution.

eMattressOutlet offers the manufacturers warranty that is listed on the product page. For liquidated "As Is" mattresses usually lack a warranty.

Please review the warranty information on the product page.

At this time, we do not offer direct exchanges. If you need a different size, color, or item, please return the original purchase and place a new order.

Your warranty coverage is offered through the manufacturer and will differ across brands. Please review your warranty card for coverage details. The law tags on your mattress will provide a code that you should reference against the warranty card for the length of your warranty period.

As Is Mattresses will come with a special warranty and any free promotional items on your receipt do not come with a warranty.

Blemishes, rips, tears and burns on the item will void your manufacturer's warranty. Improper support will void your manufacturer's warranty, for details on what is considered proper support for your mattress please refer to the warranty card received with the delivery of your mattress.

The manufacturer’s warranty does not cover the third-party inspection fee of $79.99. Please be aware that transportation costs are also not covered under the manufacturer’s warranty. However, in the event your product is deemed defective, we will take what you paid for the inspection and apply it towards the delivery charge for the exchange.

If the product is not properly supported, then damage may occur therefore voiding the warranty. We encourage you to review the terms and conditions of the limited warranty which provides the required support needed for your product. We are unable to provide warranty assistance for a mattress that is damaged as a result of improper support.

Before reporting missing parts, please take a moment to check your tracking information to confirm that all packages have been delivered. Many couches and sectionals ship in multiple boxes, and it's common for packages to arrive on different days.

We also recommend checking inside and underneath the furniture. Manufacturers often store items such as armrests, legs, hardware, pillows, and other components inside zippered or Velcro-secured compartments to help protect the pieces and save space during shipping.

If you've received all packages and still can't locate the missing pieces, please email support@emattressoutlet.com. We'll be happy to help get everything resolved as quickly as possible.

Many issues can be resolved by replacing only the damaged or missing parts, which is often much faster than returning the entire product.

Working directly with the manufacturer also helps ensure you receive the correct replacement parts for your item.

If you choose not to proceed with the warranty claim process and instead return the item, standard return shipping charges will apply in accordance with our Return Policy.

Most vendor claims are resolved within 5–7 business days, although some manufacturers may require additional time depending on the complexity of the claim.

We appreciate your patience while we work directly with the manufacturer to reach a resolution.

Manufacturers require photos before approving replacement parts, replacements, or other warranty resolutions.

Providing all requested photos at the beginning of the claim allows us to accurately identify the issue and helps avoid delays in processing your claim.

In many cases, manufacturers replace only the damaged or missing parts rather than the entire product. This allows issues to be resolved more quickly and helps avoid the inconvenience of replacing a large item when only one or two components need attention.

Once your claim has been reviewed, the manufacturer will determine the most appropriate resolution based on the nature of the issue. This may include sending replacement parts, replacing the product, or offering another appropriate resolution.

Our Customer Support team will work directly with the manufacturer on your behalf and keep you informed throughout the claims process.

No. Our products are only available online.

We partner with Own.lease to offer lease-to-own payment options.

Customers can apply by adding items to their cart and selecting Own.lease at checkout. Approval is based on eligibility.

Customers can apply by adding items to their cart and selecting Own.lease at checkout. A short application is required to determine eligibility.

Prominent mattress manufacturers require an outlet for excess liquidated, discontinued, or slightly blemished high-quality mattresses. Traditional retailers face challenges incorporating these mattresses into their stores due to warranty policies. Consequently, manufacturers struggle to move large volumes of these mattresses, leading to potential landfill disposal. Our
solution is to serve as a key outlet for these manufacturers, offering exceptional value to our customers.

For accounts that are through Own.lease, customers must contact Own.lease directly at 855-447-4921 regarding payment terms, grace periods, or arrangements.

If your order was completed through Own.lease, you must contact Own.lease directly at 855-447-4921 for any questions regarding payments, grace periods, or arrangements.

“No Credit Needed” means that you may be approved for financing or leasing without a credit score or credit history.

Our branded "As Is" mattresses encompass factory overstocks, limited production, floor models, comfort trials, minor blemishes, scuffed items, discontinued, and exchanged products. Manufacturers thoroughly inspect these mattresses, delivering only those deemed suitable for
resale to our facility. These goods undergo our internal certification process, and once certified, they are sold and delivered. Our branded mattresses are available at a significant discount below MSRP, contributing to waste reduction at landfills.

Reach out to our customer service team.