Support
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What if I need to cancel the order?
Once the order has left the in home set-up is not refundable. Reach out to support@emattressoutlet.com.
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Will I receive a phone call on day of my delivery?
Each carrier may be different. Please review your tracking information for more details.
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What should I do to prepare for my in home setup?
You will receive information from the in home setup team with instructions, if any.
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What happens if an item is damaged at the time of delivery?
If an item is damaged at the time of delivery, please reach out to support@emattressoutlet.com.
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Can I change my delivery window?
Please review the tracking information. You will have to contact the shipper to arrange the shipping window.
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How can I track my order?
After your order is complete, we will be sending you a confirmation with tracking. Please be aware that packages may come in different dates as they may be shipping from different supplier locations. Also...
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Will eMattressOutlet.com pickup my old merchandise and setup my new mattress/furniture?
Yes. eMattressOutlet has the option to pick up an old mattress and set up a new mattress. Please review the options at the checkout cart to tailor to your needs. If you are from California and...
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What are the delivery options from eMattressOutlet.com?
Free: Contactless delivery to your front door or garage. White glove service: Is available at an additional cost. See the cart options for the white glove costing. If you selected White Glove delivery, you will get a...
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Where does eMattressOutlet.com deliver?
We ship anywhere in the continental 48 states.
