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Warranty & Claims

Warranty & Claims

Is there a warranty on the mattresses?

eMattressOutlet offers the manufacturers warranty that is listed on the product page.  For liquidated "As Is" mattresses usually lack a warranty, we provide…

I purchased an extended warranty, how do I file a claim?

Warranty claims for those who have purchased an extended warranty will have to contact the warranty provider. In order to file your warranty claim,…

How long is my warranty?

Please review the warranty information on the product page.

How do I return a mattress?

Please contact our support team customer service team

Do you have a comfort return policy.

We cannot replace or refund a mattress that has not been at a customer for at least 30 days.  This…

Do I need my receipt to file a warranty claim?

In most cases we will be able to locate your receipt in our records however, it is the consumer's responsibility to retain proof of purchase to…

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