Yes. eMattressOutlet has the option to pick up an old mattress and set up a new mattress. Please review the options at the checkout cart to tailor to your needs. If you are from California and need to remove your old mattress, please reach out to support@emattressoutlet.com
White Glove Delivery and setup of purchased mattresses: Will only carry three flights of stairs. If you need to carry more than the standard, please send an email to support@emattressoutlet.com
Removal of packaging materials and removal of old mattress (equal to the number of pieces purchased).
Each carrier may be different. Please review your tracking information for more details.
We ship anywhere in the continental 48 states.
You will receive information from the in home setup team with instructions, if any.
If an item is damaged at the time of delivery, please reach out to support@emattressoutlet.com.
Free: Contactless delivery to your front door or garage.
White glove service: Is available at an additional cost. See the cart options for the white glove costing. If you selected White Glove delivery, you will get a follow up email to confirm your setup.
After your order is complete, we will be sending you a confirmation with tracking. Please be aware that packages may come in different dates as they may be shipping from different supplier locations. Also know that shipping may be up to 2-3 weeks if it is shipped LTL and not FEDEX ground.
Please review the tracking information. You will have to contact the shipper to arrange the shipping window.
