Warranty

Your warranty covers the following:

Torn handles, stitches pulled out of the handle were sewn to themattress, or tears in the mattress fabric where the handles are attached.
Coils or wires that are loose or broken.
Coils or wires that protrude or rip through the fabric.
Body indentations of 2″ or greater.
Excessively lumpy.
Sagging: Your mattress must be continuously supported by an appropriately sized foundation, or equivalent, with an appropriate frame. The frame should include a center support with at least 5 legs or 5 hardwood cross-slats for queen and king sets.

Your warranty does NOT cover the following:

Mattress fabric (including stains, soiling or burns),
Damage from using an improper bed frame. A Queen or King frame must have a rigid bridge bar with at least 5 support legs, or 5 equally spaced hardwood cross-slats with a supporting center leg. The cross slats must be at least 3 inches wide and no more than 4 inches apart;
Floor models and clearance bedding sold “as is”;
Bed height;
Comfort preference;
Normal indentations or sagging of less than 2″;
Mattress damage due to inappropriate foundation. This top-of-the-line mattress is designed for full performance only when matched with the appropriate foundation as part of a total sleep set;
Sheet fit;
Replacement of another piece in the sleep set, unless the other piece is also defective;
Mattress or foundation damage due to abuse;
Transportation costs;
Adjustable Mattress Bases come with a separate mattress warranty, contact us for details;
Odors.

Items that void your warranty:

Burns;
Stains of any kind ex: blood, urine, mold/mildew, wine, soda, chemicals etc… (regardless of origin);
Damage due to improper use, setup, or abuse of mattress or box spring/foundation;
Use of liquid/chemicals that may damage the materials;
*Upon inspection, any article found to be in an unsanitarycondition will not be repaired or replaced and the warranty is null and void.

User IP: [show_ip]

My Account